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Tel: +44(0)1264 356296    •    Fax: +44(0)1264 338123    •     Email: sales@hmgcoatings.com
• Why should I use the same batch of paint on the same job?
• Why should I quote the batch number if I do happen to need an unforeseen quantity of paint of the same colour?
• Why should I not coat under temperature of 10ºC?
• Why should I check colour and sheen before use?
• What should I expect if I put heavy coats of paint onto the substrate?
• What does "pot-life" mean?
• Can you match a colour from a photo or image on a computer screen?
• Where do I find information on your products, technical and MSDS sheets?
• What is the best sample to send in to match to?
• If I take a sample to your facility in Andover can I wait for a colour match?
• How do I dispose of any unwanted paint?
• What is the best way to place orders?
• How do I keep up to date with any product and press releases from HMG?
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Question: Why should I use the same batch of paint on the same job?
Answer: This will reduce the risk of batch to batch shade variances as the paint will be made at the same time.

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Question: Why should I quote the batch number if I do happen to need an unforeseen quantity of paint of the same colour?
Answer: We will use the retained sample of the original paint as the "control" to use for reference, this should reduce the risk   
                  of different colours.

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Answer: Pigments and matting agents can settle over time and all paint should be thoroughly mixed before use, stirring up
                  and down as well as round and around. This includes clears!

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Question: Why should I stir thoroughly before use?
Answer: When mixing a two component (2-pack) the term "pot-life” refers to the amount of time you have to apply the coatings 
                   before failures in application could be expected.

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Question: What does "pot-life" mean?
Answer: The drying times will increase and the gloss level will get higher/glossier. Some products are designed for
                   application in this manor, however some products may experience solvent entrapment and subsequently a crazing
                   effect will appear.

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Question: What should I expect if I put heavy coats of paint onto the substrate?
Question: Why should I not coat under temperature of 10ºC?
Answer: The drying times will be longer and may even prevent curing until such time as the temperature rises again.
                   Condensation has also become an issue if painting over a substrate which is not dry.
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• Why should I stir thoroughly before use?
Question: Why should I check colour and sheen before use?
Answer: Mistakes happen when ordering, recording/processing, checking the colour and sheen avoids further work down the
                   line. If you have any doubt, check, as we cannot accept any liability of colour discrepancy, after use.

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Answer: TDS and MSDA are available on our website under the heading "datasheets".
http://www.hmgcoatings.co.uk/Downloads_Datasheets.html
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Question: Where do I find information on your products, technical and MSDS sheets?
Answer: Not accurately as printing constraints cannot replicate the exact colour, likewise an image on a computer screen will
                  not accurately represent the image of what you have captured.

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Question: Can you match a colour from a photo or image on a computer screen?
Answer: Ideally a wet sample and a coated and cured flat panel of approx 4 inches by 6 inches.

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Question: What is the best sample to send in to match to?
Answer: You can, but you may be waiting for a long time! You should allow 48 hours for a colour match.

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Question: If I take a sample to your facility in Andover can I wait for a colour match?
Answer: You can place orders via Fax, Phone or email. We will always advocate email as this will be acknowledged by return. 
                  Of course, if you have an enquiry please feel free to ring the office direct as normal.

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Question: What is the best way to place orders?
Answer: If you are a private individual and the amount of paint you are disposing of is small you may be able to visit you local
                  recycling facility. Different councils have different regulations so always check first. If you are a business feel free to
                  call us and we will advise you of local waste companies that can remove your waste safety and legally.

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Question: How do I dispose of any unwanted paint?
Answer: HMG are active on twitter, facebook and Google plus. For more information view the first page of the website for the
                  links.

http://www.hmgcoatings.co.uk/Contact_Us.html

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Question: How do I keep up to date with any product and press releases from HMG?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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